The rules of English grammar state that when a pronoun in a sentence (called "the referent") refers back to an earlier noun or pronoun (called "the antecedent"), both the referent and the antecedent must agree as to number -- either both must be singular, or both must be plural. The rules further state that, when the antecedent is singular and of common gender (that is, when it can be either masculine or feminine), the referent takes the masculine gender.
In the quoted question, the antecedent "person" is singular and of common gender, but the referent "their" is plural -- thus constituting a grammatical error known as pronoun-antecedent disagreement.
The question should read "Did the caller provide HIS personal name?"
"Did the caller provide their personal name?"
The rules of English grammar state that when a pronoun in a sentence (called "the referent") refers back to an earlier noun or pronoun (called "the antecedent"), both the referent and the antecedent must agree as to number -- either both must be singular, or both must be plural. The rules further state that, when the antecedent is singular and of common gender (that is, when it can be either masculine or feminine), the referent takes the masculine gender.
In the quoted question, the antecedent "person" is singular and of common gender, but the referent "their" is plural -- thus constituting a grammatical error known as pronoun-antecedent disagreement.
The question should read "Did the caller provide HIS personal name?"
Caller type: Telemarketer
Number: 727-324-4191