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Original Comment

Conceded citizen - 06-11-2015

United Recovery Systems (URS) is a legitimate collection agency, but some of their offices/reps are too aggressive. Here's their phone numbers and addresses:
https://www.unitedrecoverysystems.com/home/contact/

(If they use unfair collection tactics, submit a complaint to the BBB and they'll mediate for you).
See others complaints at http://www.bbb.org/houston/business-reviews/collection-agencies/united-recovery-systems-lp-in-houston-tx-16800/complaints#breakdown

(If their collectors use illegal practices, go beyond the BBB - there are fair collection practices that apply to all agencies.)
The government FTC website has an easy-to-understand page explaining what a Collection Agency cannot do when contacting you:
http://www.consumer.ftc.gov/articles/0149-debt-collection
and includes where you can file complaints at the bottom of that page.

Caller type: Collection Agency
Company: URS United Recovery Systems
Number: 832-476-0442