This is a Boost Mobile followup customer survey I received today, after I spoke with Boost customer care representatives yesterday about an issue.
(Boost Mobile is owned by Sprint, so Sprint customers apparently may also receive followup survey calls from this number if they spoke with Sprint customer service.)
I called the number back and it asked me take a six question survey.
Here are the questions:
1) Are you a Boost Mobile customer who recently called Boost customer service?
1=yes, 2=no?
2) How satisfied are you with Boost Mobile customer service based on your recent call?
1=very dissatisfied, 5=very satisfied
3) Did the last representative you spoke with have good listening skills?
1=yes, 2=no
4) Did the last representative you spoke with understand your problem?
1=yes, 2=no
5) Was the last representative you spoke with knowledgeable?
1=yes, 2=no
6) Is this the first time you've called about this issue in the last 45 days?
1=yes, 2=no
7) To confirm, was the issue resolved on the call?
1=yes, 2=no
The survey then allows you time to speak your concerns about your recent customer service experience call, like on an answering machine.
Finally, the survey gives a contact phone number and mailing address information for Boost.
This is a Boost Mobile followup customer survey I received today, after I spoke with Boost customer care representatives yesterday about an issue.
(Boost Mobile is owned by Sprint, so Sprint customers apparently may also receive followup survey calls from this number if they spoke with Sprint customer service.)
I called the number back and it asked me take a six question survey.
Here are the questions:
1) Are you a Boost Mobile customer who recently called Boost customer service?
1=yes, 2=no?
2) How satisfied are you with Boost Mobile customer service based on your recent call?
1=very dissatisfied, 5=very satisfied
3) Did the last representative you spoke with have good listening skills?
1=yes, 2=no
4) Did the last representative you spoke with understand your problem?
1=yes, 2=no
5) Was the last representative you spoke with knowledgeable?
1=yes, 2=no
6) Is this the first time you've called about this issue in the last 45 days?
1=yes, 2=no
7) To confirm, was the issue resolved on the call?
1=yes, 2=no
The survey then allows you time to speak your concerns about your recent customer service experience call, like on an answering machine.
Finally, the survey gives a contact phone number and mailing address information for Boost.
Caller type: Surveyor
Company: Boost Mobile
Number: 866-812-4743