I was also web surfing and got the same message. I called Apple but I'm over the 3 year limit and they wanted to charge me $30! There are two windows that come up in this scam and block you from using Safari. Eventually I figured out that you can defeat it by placing your cursor over the red button on the first window, and then hit your return key. There is a split second where you can close both windows; it might take a few attempts to get it to work. Seems easier than doing all that stuff that Apple advised. It was very scary and I'm probably going to file a complaint at www.ic3.gov about it. I quit Safari and restarted and haven't had any further problems.
I was also web surfing and got the same message. I called Apple but I'm over the 3 year limit and they wanted to charge me $30! There are two windows that come up in this scam and block you from using Safari. Eventually I figured out that you can defeat it by placing your cursor over the red button on the first window, and then hit your return key. There is a split second where you can close both windows; it might take a few attempts to get it to work. Seems easier than doing all that stuff that Apple advised. It was very scary and I'm probably going to file a complaint at www.ic3.gov about it. I quit Safari and restarted and haven't had any further problems.
Caller type: Scammer
Company: From India
Number: 855-789-6633