Not only was Dan from Wells Fargo Collections rude and unprofessional but his boss was as well. There was no reason for their yelling back at us regarding one late payment in the 2 yrs we've been doing business with them. They were not willing to listen to us nor work with us on a future payment at all. They demanded a payment over the phone and when we rejected they threatened us with repossession. Come Monday morning we will be putting in a call to both of their bosses (contact provided by a sympathetic bank associate) when we made a visit to a local Wells Fargo branch. If this doesn't get resolved we will have their jobs.
Not only was Dan from Wells Fargo Collections rude and unprofessional but his boss was as well. There was no reason for their yelling back at us regarding one late payment in the 2 yrs we've been doing business with them. They were not willing to listen to us nor work with us on a future payment at all. They demanded a payment over the phone and when we rejected they threatened us with repossession. Come Monday morning we will be putting in a call to both of their bosses (contact provided by a sympathetic bank associate) when we made a visit to a local Wells Fargo branch. If this doesn't get resolved we will have their jobs.
Caller type: Collection Agency
Caller: Dan and his boss
Company: Wells Fargo Financial
Number: 253-398-3804
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