Ron Watson

, I would first let the patient talk, there is nothnig worse than trying to explain something to an irate person when they feel you have interrupted them. After a slight pause I would go on to commonly explain the situation to the patient or family member. I might even explain the process of how we do things; sometimes people are scared and angry because they do not know how things work, so it is important to educate them. I would consider a slight smile depending on the situation, so that the patient or family member becomes more relaxed and comfortable with me, I would also use a “sweet” tone of voice. In my past customer service experiences I find that I sound much happier when I put a smile on my face. I would also look the patient or family members in the eyes while speaking and listening to them because nothnig says, “I don’t care” than someone looking around pretending they have somewhere to be. This could make the patient or family member very anxious and increase their anger.When dealing with anyone, verbal cues are very important to pay attention to. You can asses your next step off of their actions and create a plan that could calm them down.

Caller: Ron Watson
Company: Internal Revenue Service

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Asked if I was calling from a LAN or a CELL. Said was from IRS and gave a badge number. Was very abrasive and irate at me for asking questions.

Caller type: Scammer
Caller: Ron Watson
Company: Internal Revenue Service
Number: 206-204-5052

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Stated that he was calling from the state attny's office and asked me if I was aware that I had charges out against me. Then he advised me that I needed to call Kevin Peterson at 415-223-1180.

Caller type: Scammer
Caller: Ron Watson
Number: 415-223-1180

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